Tuesday, June 27, 2006

Portrait of a blogger as a young focus group participant


Recently my dinner was interrupted by an invitation via a telephone solicitor who invited me to take part in an advertising survey. Because I find the number of people in the world who value my opinion is constantly shrinking, I jumped at the chance to share that opinion with someone who cared.

The concept was simple. I agreed to accept a video tape in the mail, watch it and answer some questions in exchange for entering a prize drawing. I'm a pragmatist so I don't see myself winning a prize, but just the fact that I cut the muster for their focus group made me feel special so I said yes. Sure enough within a few days of agreeing to participate, I received my package in the mail from Audience Studies, a marketing research firm in Cincinnati, complete with a VHS tape, some questionnaires and two prize booklets.

It surprised me how explicit the instructions I was to follow were. First I was to go through the green prize book and circle whatever brand of various items I would want to receive as a prize. The booklet contained 17 different categories of household products and pictures of different brands in each. Most of it was crap. I wouldn't have wanted to purchase most of this stuff, much less receive it as a prize. No plasma TVs, wireless gadgets or nubile virgins to be had here. Instead facial moisturizer, scented candles, Mexican dinner kits, fabric softener, peanut butter, tea bags and cereals were all among the things I had to discriminately ponder over and select.

Having no opinion on most of it, I asked Elaine which of these things she'd want to receive. She happily obliged and, to my surprise, had definite preferences when it came to all of these things. Who would have known she preferred Aveeno skin moisturizer over Curel, Noxema, St. Ives or the 22 other brands shown on the page? I didn't even know there were 25 brands of skin moisturizer. Now I understand why I hate being sent to the grocery store. Filling this thing out felt like taking a timed test in school, one for which I was obviously ill-prepared.

I had hoped the fun part of this exercise would be watching the video. That the tape was of a show that according to the instructions "was not new but never appeared on TV" should have clued me in. Turns out it was a pilot for a failed show called Dads starring C. Thomas Howell, Rue Mclanahan, some hey-it's-that-guys and some child actors who, if there is a God, will never find work in television again. Elaine actually recognized a couple of the "actors" as former tertiary recurring faces on Friends.

From watching the program I got the impression the three dads were divorced and their kids all played together and attended the same preschool of which Rue Mclanahan was the director. She put on a German accent for the show which really added nothing to her character but I suppose made her sound less like a Golden Girl. Even still I couldn't stop thinking Why is Blanche Devereaux talking that way? The show sucked dog's ass and the only chance it ever has of seeing actual airtime in my opinion is on the Torture Channel as a tool to coax information out of would-be terrorists. It was that bad. Painful to watch. Through the magic of modern technology the tape erased as it played. Originally I thought this was for research purposes, but now I wonder if it wasn't done at the personal request of C. Thomas Howell. I hurriedly completed the second prize booklet, filled out a questionaire about the show and went to bed.

The following evening I received my anticipated phone call from a tele-drone working at the research agency. She sped through her list of questions as though she had a 30-minute interview to give and was scheduled to clock out in ten. I tried to keep up with her fast-paced strongly disagrees, somewhat disagrees, neither agrees nor disagrees, somewhat agrees, and strongly agrees. It was obvious by her monotone that she couldn't possibly care less about my answers and after ten minutes of having to give one-word responses to the same question rephrased different ways I began to share her enthusiasm. I especially found it tedious that after I answered no to her question regarding whether or not I take a multi-vitamin she went on to ask me what brand of multi-vitamin did I prefer, how often I buy them and whether I or someone else in the household purchases them. Furthermore the whole thing seemed like it was geared toward shaming me for not remembering details about the commercials I saw during the program. Did I mention my dinner was getting cold all this time?

Just when I thought the whole thing was about to come to an end, she instructed me to put the video back in the VCR and watch a commercial before answering yet more questions. When those questions were answered, there was still another commercial to watch. These were both commercials I had seen the previous night but had totally forgotten. After 25 minutes of interrogation I found myself just coming up with shit to say off the top of my head. When asked what I liked about the Chase commercial, I said I liked the bright colors. When asked what I didn't like about the commercial I said the hug scene. How was I supposed to know she was then going to ask me what about the hug scene I didn't like? I said it wasn't genuine; she struggled to hold back her guffaw.

All I'm saying is I better get something out of this besides painful memories and cold shrimp alfredo. Bring on the prizes. Can't you just imagine the fun I could have with $100 worth of Johnsons 24-hour moisturizer and a few sticks of Mazola? Knowing my luck though the whole celebration would be tainted with inescapable images of Rue Mclanahan. If you want to check and see whether or not my margarine fantasy comes true, you can actually view the list of prize recipients at www.audiencestudies.com. Who knows, I just might win.

Do you strongly disagree?

Somewhat disagree?

Neither agree nor disagree?

Somewhat agree?

Or don't give a shit?

12 Comments:

Blogger Pendullum said...

Poor you...
At least you were not deamed the target audience for Depends...

Wednesday, June 28, 2006 11:19:00 PM  
Blogger My Daily Struggles said...

No M&M Megaphone phone?

BTW, when are you going to post a picture of yourself? I think I can handle it.

Thursday, June 29, 2006 12:01:00 PM  
Blogger Mackenzie said...

I think Gary is hoping you win the baby oil. ;)

You teased me about my survey yesterday..which was fun and delightful..and you willingly choose to do this kind of survey? I am severely dissappointed! :p

Thursday, June 29, 2006 1:55:00 PM  
Anonymous Anonymous said...

Stay gold Ponyboy

Thursday, June 29, 2006 2:35:00 PM  
Blogger Blog Antagonist said...

I neither agree nor disagree. I'm just glad you didn't say "cut the mustard" instead of "cut the muster".

Friday, June 30, 2006 10:52:00 PM  
Blogger Unknown said...

ha! talk about way too much work. i would be suckered into that one too--but not NOW. thanks for the lesson;-)

Wednesday, July 05, 2006 3:50:00 PM  
Anonymous Anonymous said...

hey, I'm one of those shitty interviewers that called you to do that survey. I hate it. sorry you fell for it. Audience Studies (ASI) hires Ipsos-Reid (aka Ipsos-Direct, Ipsos-Insight, etc.) to phone you. the odds of you winning are pretty slim, as we do hundreds of these calls every day. Every week it's the same survey, but about different products.

Monday, July 24, 2006 1:55:00 AM  
Anonymous Anonymous said...

BTW, the TV show "Dads" has been used by ASI for years for these studies. And at the end of the 45 minute or so survey, when the interviewer actually asks you the questions about the TV show Dads, we don't even record any of your answers, we just ask them to make you feel as though you didn't waste ALL of your time with us.

Wednesday, July 26, 2006 9:35:00 PM  
Anonymous Anonymous said...

Hi,

GO to myspace blog @ http://blog.myspace.com/neomega, and read the blog titled
" Telemarketer Recording (thanks matt of The Fabrications for converting to podcast) "


I think you might enjoy it. :)

--Reuben

Saturday, October 07, 2006 4:37:00 AM  
Anonymous Anonymous said...

LOL wow that interviewer sounds painfuly like me! i am probably the one who actually called you murr, btw we are not telemarketers lol we are teleresearchers...LOL ipsos is shit lol once you work at a place like bernett and you experience audience studies you never forget it

Monday, October 23, 2006 12:52:00 AM  
Blogger Audience Studies Insider said...

My friend Steve worked for Audience Studies and it's definitely a serious time-waster that lines their pockets.

Some comments/advice of my own for your enjoyment.

It’s definitely a scam - they say they want your opinions on “a special half-hour program” but all they care about is the commercials and your buying habits for various products, like shampoo, tylenol or whatever crap their client pays them to get info on. When they call from Audience Studies to do the interview, they don’t even record half the answers you give about Dads, but EVERY answer is documented on the questions about the commercials. They poke and pry you for more detail about each answer, and always want you to say as much as possible.

When they call back to interview you, ask how long it’ll take. Betcha they won’t give you a straight answer. Some my buddy has done have taken OVER 2 HOURS, and the poor saps actually do the survey.

If they asked you a ton of personal questions when they got your address, etc. to mail the tape, the interview afterward will be a bit shorter, maybe 45 minutes. But if it’s quick and they just ask your age, how often you watch tv, then your address, brace yourself for a 90 minute grilling about the program (88 minutes of which are about the commercials - seriously).

You think you’ll win in the prize drawings? It may be true that they give away 50 prizes each month, but what you don’t realize is that they do THOUSANDS of people with this scam, probably 50 000 a month across lots of countries. Your chances of winning are absolute nil.

Plus, despite what they say, you WILL be called again, maybe by them or one of their affiliates. They ask about your race, income level, and your age/sex of your kids. They use this information not to sell, but for their future studies. They then know you have kids, so they’ll call you back if they have a client wanting the viewers of the commercial to have kids, like Huggies or something. Lie on the demographic questions, never say you have kids, say your race is like Filipino or something.

Sometimes Audience Studies has the gall to do surveys not with the dads tape, but just a tape with commercials. Can you believe that? They won’t tell you what it is beforehand - they just say “it’s material suitable for family viewing.” It’s just commercials, and they make money by gathering your opinions on the commercials. Still, let them mail it, use up their money to shrink the crooks’ profit margin.

HEY! Want to avoid the stupid endless questions about the commercials, but still get to view the tape like you committed? We can tell you how not to be mean to the poor minimum-wage-earning sap doing the callback, but still get your rear out of the two-hour survey.

DON’T tell them the tape never arrived - they’ll harass you and call back repeatedly.

Here’s some options:

1) Make sure you watch the tape or dvd right until the end of it - there might be hidden commercials after Dads that the telemarketer will ask you to watch when they call. Watching them beforehand ruins it, and the interview will be FAR FAR shorter. The tape tells you to stop, but don’t, go right to the end.

2) Tell the interviewer you fast-forwarded through all the commercials. Again, shortens the surveys and eliminates a lot of stupid commercial questions. Also say you rewound the tape after you watched it (doesn’t work for dvds).

3) To wreck their interview altogether (but still make them pay for UPS to ship the tape), throw the tape or dvd in the garbage after you watch it, or at least say you did. They have to have some tape number to do the interview, so say you don’t have it and that derails the whole interview. The bad thing is you don’t get in the prize drawings if that happens - but they don’t tell you that. The poor sucker thinks he’s in the draws but no.

4) Another way to avoid the endless interview altogether is to tell them the tape or dvd was busted when you opened the package. Tell them this happened, enjoy the sitcom (if it’s possible), then gloat at their wasted money.

5) Say you burned the yellow and green entry forms. Not sure if this info is ever used for anything productive, but it’s just to make them money as you tell them what brands you prefer. Don’t fill the forms out.

When they ask you which character you liked best/least, what elements of the show should be kept/gotten rid of, should a message or lesson be included, they DON’T RECORD THAT INFORMATION! It’s just an insult to your intelligence.

They don’t care about the sitcom at all, they only care about the commercials and your buying habits with regard to the products in them. They just ask the questions about the sitcom at the end to try to cheer you up after you’re pissed about answering hundreds of questions about the commercials to satisfy their clients. Stupid questions about what kind of shampoo you buy, what medical ailments you have, when you buy lawn fertilizer, mumbo jumbo like that.

You might never have to do the interview - they send out a ton of extra tapes because a lot of people refuse to do, or complete, the interview. They might never call you back if they get enough suckers before they call you.

Hope this helps, people. Have fun!

Saturday, February 03, 2007 8:26:00 PM  
Anonymous Anonymous said...

My name is Jamie and I worked with Ipsos-Reid and Audience Studies for over half a year before I gave it the quits.

Audience Studies is completely a ruse and is lying to people. What you don't know is that ASI and Ipsos-Reid don't care about what you think on the video; They only care about the commercials you watch. We as Interviewers are forbidden from adding any personal touches, we must read all of the questions in exactly the same way. The questions about the television program you were asked to watch were never even recorded. If the Interviewer was well trained, she would have tapped the shift keys to make it sound like she was typing your answer.

It's hell being an Interviewer, as you well know they can take up to two hours to complete. You had to ask some preliminary questions and watch 1 additional commercial. Sometimes we had to ask people to watch 3 additional commercials with exactly the same questions for each. The interviews just waste everyone's time and make everyone angry.

The people who conduct these interviews are nice people, and I myself, I cared what people thought about things, it was just a damn shame I had to ask all of those inane questions.

Also, the prize is a ruse, no one wins.

Spread the word, down with ASI!
Market research is necessary, but don't do it with lies.
I quit Ipsos to work a nice Customer Service Job, where people call ME so I don't make anyone angry with that, and I get to listen to AND CARE about people's problems.

Friday, January 11, 2008 7:56:00 PM  

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